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Emergency and Safety Guide for Foreigners in Taiwan
Know the right steps to take and the correct numbers to call for your personal safety if you face any emergency situations in Taiwan. Why? Although Taiwan is a safe and modern society, like any place, it is susceptible to emergencies, particularly natural disasters, and weather emergencies.
I. Essential Emergency Contact Numbers
Taiwan uses a straightforward system for its primary emergency services:
| Service | Number | Use For | Note |
| Police | 110 | Urgent matters, including crime, disturbances, or traffic accidents. | Dispatchers may not speak English initially. |
| Fire/Ambulance | 119 | Fire, medical emergencies, or to request an ambulance. | Dispatchers may not speak English initially. |
| Emergency Rescue | 112 | Global emergency number Use: If you are having trouble contacting 110 or 119, esp. if you don’t have a SIM card (works when you have a signal). | Can connect you to Police, Ambulance, or Fire services. |
| International Community Hotline | 1990 or (0800)024111 | General inquiries, information, and non-urgent assistance for foreigners. Operators can connect you to emergency services if needed. | 24-hour, toll-free service in Mandarin, English, and Japanese. |
Tips for Contacting Police (110) or Fire/Ambulance (119):
- Request an English Speaker: The initial operator may not speak English. Clearly state your need: “English speaker, please.” The word for English in Mandarin is Yīngwén (英文).
- Stay Calm and Clear: Briefly and clearly explain your situation.
- Provide Essential Details: State your exact location (address, nearby intersections, or major landmarks) and the nature of the emergency.
II. Police Services for Foreign Residents
For non-urgent issues, assistance, or administrative needs, contact the Foreign Affairs Police.
Foreign Affairs Police Division, Taipei City Police Department
Many cities have a Foreign Affairs Police Division dedicated to assisting non-citizens with less urgent matters, providing assistance, and handling administrative needs related to foreigners.
| Service/Location | Details |
| Address | 96 Yanping S Rd., Zhongzheng District, Taipei City (Near Ximen MRT station, Exit 5) |
| Phone (Inquiries) | +886-2-2381-7494 or +886-2-2375-2105 |
| Office Hours | Monday to Friday: 8:30 a.m. – 5:00 p.m. |
| Extended Hours | Wednesdays often extend to 8:00 p.m. |
These offices often have English-speaking officers available to handle services like lost passports, disputes, or general safety inquiries, ensuring a smoother experience than an urgent 110 call.
III. Natural Disaster Preparedness
Taiwan is located at the junction of tectonic plates and in the Pacific typhoon belt, making earthquakes and typhoons common. Preparedness is essential.
Earthquake Safety
Earthquakes can happen year-round. Modern buildings are constructed with seismic resistance in mind, but knowing what to do immediately is vital.
- During the Quake: Drop, Cover, and Hold On.
- Drop immediately to your hands and knees.
- Take Cover under a sturdy piece of furniture (like a heavy table) or against an interior load-bearing wall or pillar.
- Hold On to your shelter until the shaking stops.
- Move away from windows, hanging objects, and tall furniture that could fall.
- After the Quake:
- Be prepared for aftershocks.
- Check for injuries and administer basic first aid if possible.
- Turn on a local radio station (like ICRT, FM 100.1) for English news updates and official instructions.
- Wear sturdy shoes to protect your feet from broken glass and debris.
- Do not use elevators if you need to evacuate; use the stairs.
- If near the coast, be alert for possible tsunami warnings.
Typhoon Preparation
Typhoon season typically runs from June to October. Taiwan’s weather service provides ample warning, allowing time for preparation. For more information about Typhoons, check out our specific page.
- Before the Typhoon:
- Stock Supplies: Prepare a 3-day supply of food, drinking water, a flashlight, a battery-powered radio, and a first-aid kit.
- Secure Windows: Tape large windows in a criss-cross pattern to prevent shattering from high winds and flying debris.12
- Clear Drains: Ensure all balcony and window drains are clear to prevent flooding.13
- Stay Informed: Follow local news, the Central Weather Administration (CWA) website, or ICRT radio for official updates on the typhoon’s path and announcements regarding work and school closures.
- Charge: Make sure your phones and your powerbanks are fully charged.
- During the Typhoon:
- STAY INDOORS. The greatest danger comes from flying debris, flash floods, and strong wind gusts.
- Do not go sightseeing or walk outside. No disaster tourism!
- Keep curtains or blinds closed to protect against breaking glass.
- After the Typhoon:
- Be cautious of fallen power lines, broken utility poles, falling debris esp. if it’s still windy, and flooded areas.
- Do not drink tap water until official notice confirms it is safe.
Conclusion to Emergency Situations in Taiwan
By familiarizing yourself with these procedures and contact details, you can significantly enhance your safety and ability to respond effectively to emergency situations in Taiwan.